How do we charge?
Traditionally accounting firms charge clients by time. At Dalcorp we take a slightly different approach. We offer up-front pricing so you have certainty and there are no hidden surprises.
So its true that Dalcorp don’t charge for meetings or phone calls?
Yes, it’s true. We charge on a project by project basis, so we will not charge for any meetings or phone calls that we have with you.
Can I send my documents in, or do I need to make an appointment?
We understand it’s sometimes difficult when running a business for you to ‘drop everything’ to come and see us, so we do things a little differently. We accept information on email, dropbox or snail mail. However, we are always available for a meeting as we also enjoy catching up face-to-face with you too. In addition we provide skype video sessions with our clients for regular business meetings and discussion.
How long does it usually take to receive my tax refund?
Generally your tax refund will take between 7 – 14 working days from the date we lodge your tax return. As long as there are no processing delays from the ATO you should expect it within this time.
It's too difficult to change accountants isn’t it?
Wrong, we can look after everything for you. Once we have met to discuss your business and your personalised needs and requirements, we only need two things from you
- A copy of the most recent tax return & financial statements
- Your previous accountants contact details
We take care of notifying the ATO, your previous accountant and any other 3rd party associations you’d like us to, it’s that simple.
Can you recommend an accounting package for my business?
We certainly can. We are certified partners of both Xero and MYOB. We also offer training and ongoing support for your accounting package.